Customer Background
Gyms, yoga/pilates studios, pools, ball courts, 24h unmanned fitness pods, community sports centers, corporate fitness spaces and chain brands all need to put member ops, class service, store access, smart devices, payment/redemption and analytics into one platform. Operationally: members buy cards or book classes in the mini-program, devices identify and admit, lockers/water/electric serve by rule, and the backend accumulates orders, access, classes, devices and marketing data.
Pain Points
High labor cost. Card, entry, locker, shower and monitoring all rely on a staffed front desk, hard to replicate stores with low labor.
Hard renewal & conversion. Visit frequency, class bookings, group-buy redemption and coach performance are scattered, no data for tiered ops and renewal nudges.
Hard chain replication. HQ cannot unify products, store rights and report calibers; single-store rules resist standardization.
Many device types, hard O&M. Access, lockers, electric, water and monitoring are siloed, no anomaly records, not remotely visible.
Overseas/multilingual need. Foreign members or overseas stores need multilingual UI and materials.
DejaOS Solution
Chain ops. HQ/store/dept/person rights, supporting direct, franchise, single and multi-brand; stores configure hours, venue info and device lists.
Member ops. Plan definition, tags, orders, leave, refund, benefits, expiry, activation and stats for annual/monthly/session/private/group/trial/channel cards.
Class service. Templates, group batch scheduling, private scheduling, coach availability, member booking and consumption stats for standard academia ops.
Access. DejaOS terminals, face machines, gates, locks turn member/class/QR/card/face rights into executable passage.
Unmanned service. Locker banks, lanes, cells; online rent/renew/swap/refund and open logs, fit for unmanned front desk and long-term rental.
Smart energy. Lighting/electric/water auto-controlled by hours, booking and unmanned policy; shower water billed per use/time/rate.
Transaction loop. Membership/class/locker orders via WeChat pay & refund, retaining cash, balance, coupons, Meituan/Douyin, Alipay, card offline calibers.
Channel growth. Douyin/Meituan group-buy redemption turns trial/session/trial-class into internal membership assets, tracking new/convert/repeat.
Expected Business Value
Low labor, replicable. Card/entry/locker/shower/monitoring/control automated; stores shift from staffing to sales, fit for fast expansion.
Data-driven renewal & conversion. Cards, visits, bookings, redemption and coach performance feed tiered ops and renewal nudges.
Standardized chain. Unified plans, pricing, store rights and report calibers; single-store config copied to many, rules standardized.
Multi-scene extension. Extend to pool showers, court lighting, community/corporate/hotel/school sports, controlling crowd/time/devices by access and booking rules.