Support
After-sales is the Trust Loop
Custom design, fast deployment, 24×7 technical support and continuous system maintenance ensure our clients' information security and comfortable experience.
Common questions are auto-answered by the AI assistant from the knowledge base; complex issues are escalated to humans and converted into CRM tickets.
FAQ
How long from proposal to delivery for a typical project?
Depending on scale: standard solutions take 2-4 weeks; large city-scale projects 1-3 months. Our own plant and R&D team secure the delivery pace.
Do you support integration with existing systems?
Yes. We provide SaaS / PaaS / AIoT platforms with open APIs, seamlessly integrating with your existing HR, property, one-card and visitor systems.
Can you provide product customization or OEM?
Yes. From hardware appearance and interface protocols to platform features, everything can be customized per project, with secondary development, white-label and private deployment supported.
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