FAQ
Common questions about access control, smart locks, integration and purchasing.
What does CoolCode do?
An IoT access-control hardware maker and large-project solution provider built on machine vision.
What devices make up an access control system?
Identification terminals, controllers, readers, locks, turnstiles and a software platform.
Which authentication methods are supported?
QR, face recognition and NFC/IC card; some terminals combine modes.
Can it integrate with existing systems?
Yes — open APIs integrate HR, property, one-card and visitor systems.
Do you support private deployment, customization and OEM?
Yes — private deployment, project customization and OEM/white-label.
Which scenarios are covered?
Communities, campuses, buildings, schools, metro and co-working spaces.
Do you have large-project delivery capability?
Yes — own Suzhou plant, shipped to 100+ countries, 25 city metros.
Can I purchase overseas?
Yes — via Alibaba.com, Amazon and other channels, 100+ countries.
How do I get a quote or sample?
Submit via "Contact" — our sales team provides a solution and quote.
How about installation and warranty?
Manuals, technical docs and remote support; warranty per model/contract.
How is data security and privacy ensured?
Private deployment keeps sensitive data local; follows our Privacy Policy.
What are the key specs of a face terminal?
In-house algorithm, on-device 1:N < 300ms, liveness, multimodal (face/card/QR).
Where are QR readers used?
Turnstiles, access, kiosks, retail and check-in; all 1D/2D symbologies.
How are smart locks managed online?
Cloud platform pushes permissions and logs remotely — apartments, B&Bs, offices.
What scenes fit turnstiles?
Metro, campuses, venues and sites with high footfall.
Which interfaces do controllers support?
Wiegand / RS485 / RJ45 / Relay, compatible with existing readers and locks.
Private deployment or SaaS?
Private for sensitive data / government; SaaS/PaaS for fast launch.
What can the open API do?
Connect HR/one-card/visitor, push permissions, subscribe logs & alarms.
What certifications do products have?
CE/FCC/RoHS and other export certs; per-model certificates apply.
What is the minimum order quantity?
Small batches and samples supported; MOQ by model and customization.
What is the lead time?
Standard models in stock or short lead; custom per project.
Do you support custom development?
Yes — OEM/white-label, firmware and interface customization.
How are overseas projects delivered?
Shipped to 100+ countries with EN/ES docs and local-compliance help.
How to pick the reading modality?
By user group and frictionless need: face for frictionless, card/QR for low cost.
How to choose the right access control solution for a project?
Start with scene and headcount: turnstiles for high throughput, face/card terminals for buildings; then check networking, platform integration and private deployment.
How are smart locks powered?
Mostly battery-powered with low-power design; push permissions and logs remotely. Battery life varies by model.
What compliance do EU/overseas projects need?
Products carry CE / RoHS and other export certs; follow local data rules — private deployment for sensitive scenarios.
How is the open API authenticated and integrated?
Token / key authentication; integrate HR, one-card and visitor systems server-side. See technical docs for the API reference.
What is the customization / OEM process?
Requirement assessment → proposal → prototype → mass production; lead time and MOQ per project and model.
Should data be on cloud or private?
Private deployment for sensitive or government/enterprise data; SaaS/PaaS for fast launch.